Privacy Policy

Information We Collect

We collect personal information that you voluntarily provide and information collected automatically when you interact with our website.

Information you provide directly:

• Full name, contact number, and email address during booking or enquiry.
• Government-issued ID details required at check-in as per legal obligations.
• Payment information processed securely through authorised payment gateways.
• Feedback, reviews, or messages submitted via our contact form.

Information collected automatically:

• IP address, browser type, and operating system.
• Pages visited, time spent, and referring URLs.
• Cookies and similar tracking technologies (see Section 4).

How We Use Your Data

We use the information we collect for the following purposes:

• To process and manage your reservation and stay.
• To communicate booking confirmations, updates, and service information.
• To comply with legal obligations including tax, regulatory, and statutory requirements.
• To improve our website, services, and guest experience.
• To send promotional and marketing communications (only with your consent).
• To prevent fraud and ensure the security of our premises and website.

Sharing of Information

We do not sell or trade your personal information. We may share your data only in the following limited circumstances:

• Service Providers: Trusted third-party vendors (payment processors, IT providers) who assist in operating our services, under strict confidentiality obligations.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred with appropriate notice.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyse site usage.

• Essential Cookies: Required for the website to function properly.
• Analytical Cookies: Help us understand how visitors use our site (e.g., Google Analytics).
• Preference Cookies: Remember your settings and preferences.

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include:

• SSL/TLS encryption for data transmitted through our website.
• Restricted access to personal data on a need-to-know basis.
• Regular security reviews and staff training on data protection.

No method of transmission over the internet is 100% secure. We encourage you to notify us immediately if you suspect any unauthorised use of your information.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable laws and regulations. Guest records may be retained for a minimum of 5 years as required by Indian hospitality and tax regulations. After the retention period, data is securely deleted or anonymised.

Your Rights

Subject to applicable law, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data where it is no longer required.
• Objection: Object to processing of your personal data for direct marketing.
• Withdrawal of Consent: Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us using the details provided below.

Children's Privacy

Our website is not directed at children under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data without parental consent, we will take steps to delete such information promptly.

Third-Party Links

Our website may contain links to third-party websites (e.g., booking platforms, social media). We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party site you visit.

Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised date. Continued use of our services following any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: